Setup Remote Support and Monitoring Service

To securely connect to your computer, we need the following software installed:
  • Google Chrome
  • Google Remote Desktop
If you do not have Google Chrome, install it using these instructions:
  1. Click here to access the Google Chrome download site.
  2. Click the Download Now button
  3. Uncheck the Set Google Chrome as my default browser checkbox
  4. Click the Accept and Install button, wait for the download to complete
  5. Click the Run button to begin the installation
  6. Click Yes to the User Account Control prompt
Setup a TD Remote Profile in Google Chrome:
  1. Open Google Chrome
  2. Click on the Person icon at the top right
  3. Click Sign in to Chrome
  4. Sign in as
  5. Enter the password we give you 
  6. Click OK, got it .
Setup Chrome Remote Desktop
  1. In Google Chrome, click the Apps button at the top left
  2. Choose Chrome Remote Desktop
  3. In the Remote Assistance section, click the Get started button
  4. Click Share, it will download Chrome Remote Desktop if needed
  5. Double-click or Run to install
  6. Click Yes to the User Account Control prompt
  7. You will get an Access Code we can use to access your computer
Derek Lenos,
Oct 19, 2015, 9:23 PM